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Welcome To The Hadley Rose Terms And Conditions

Payment

We accept Visa, Mastercard, American Express and Delta. 

Receipt of Order Confirmation

Once you have placed an order you will receive an order receipt confirmation email from us straight away. We advise that customers keep this email in a safe place just in case we ask you for information from it in any correspondence. If for whatever reason this email does not arrive please contact customerservice@hadleyrose.co.uk . We will then investigate on your behalf and confirm that your order has been placed successfully.

Our Prices

All our prices include VAT at the rate of 20%. This excludes delivery charges unless we have stated otherwise. It may be necessary to change prices either up or down, from time to time, so we do reserve the right to alter our prices accordingly.

Product Description

We make every effort that all the items we offer are as close as possible to the photographs shown. We deal in very unique designs which means our products are never mass-produced, and many of them are either handmade from natural materials or hand-finished, so slight variations in colour and size may occur from time to time. A huge amount of skill and craftsmanship is required to make all our high quality products so occasionally some small variants can be found. All products shown are subject to availability.

Overseas Deliveries

We can offer some Overseas Deliveries but this is subject to location and the availability of service, accessibility, local customs costs and regulations, transport mode and shipment size.

Returns Policy

At Hadley Rose we hope all our customers love our designs as much as we do, but if you find it you’re not entirely satisfied, please notify us within 3 days by telephone of your intention to return the product(s). Please ensure that you return products to us unused, in their original packaging with any tamper seals intact. You will be entitled to a refund or replacement if returned products (with a completed returns form) reach us within 7 days. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.

With large or heavy goods, items can be taken away free of charge at point of delivery, but if you subsequently decide to return the products, it may take up to 28 days for collection (45 days for more remote areas) and a charge of £55 will be payable. Please note refunds will only be given provided we receive a completed returns form, and replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse.

Unfortunately Hadley Rose cannot offer refunds on the following items:
  • Items returned after 7 days.
  • Items without a completed returns form.
  • Items damaged and not notified by telephone or email within 3 days.
  • If you are buying one of our custom pieces of furniture such as the Verbier & Dolce Collections, then refunds will not be accepted as its made to order.
  • Bespoke pieces including made-to-measure fabric, dining tables, sofas, beds or any other bespoke items
  • Items sourced outside of the Hadley Rose website for a particular customer requirement
  • Items that are shipped outside of the UK
  • Large volume orders including trade where an overal discount has been applied
  • Gift Vouchers.

This does not affect your statutory rights.

Cancellation

If you wish to cancel an order we are more than happy to do so providing you act within 7 working days. If you wish to exercise this right prior to dispatch of goods please email customerservice@hadleyrose.co.uk.For all items that has already been dispatched, please follow our returns information.

Delivery

Hadley Rose cannot be held responsible for failure to ensure prior to placing your order that you have accurately measured the space you wish to place your new furniture in and also ensured the furniture can be delivered successfully to the desired room or area. Please also ensure that all access doors, stairwells, lifts and passageways are wide enough.

Bespoke & Customised Orders

All made to order items such as the Verbier Collection and other items under our bespoke range are non refundable.  We shall be entitled to suspend or cancel work in progress or delivery to the buyer if payment is not made on the due date. Orders, once placed by the buyer, cannot be cancelled nor products returned for credit, and full payment will be required. Should the client cancel prior to manufacture, a charge of 30% of the order will be reqired.

Outdoor Oak / Hard Wood Materials

Hardwoods such as oak may release tannins when exposed to rain or heavy moisture. The tannins released will stain surfaces such as concrete or stone patios, so we advise that furniture is not placed directly onto these surfaces. Also, if exposed to servere weather, wood may continue to crack. We recormmend the use of covers on all outdoor furntiure, please enquire about our custom covers. 

Please note all woods will have slight variations such as exposed knots, distinctive nicks and imperfections. Overtime expect woods such as Oak, Teak and other hardwoods to gradually lighten in colour when exposed to sun. 

Trade Terms

Our standard business to business / trade sales are non refundable unless items are damaged and reported at time of delivery or previously agreed in writting.

Availability

As most of our items are uniquely designed and handcrafted we only have small quantities available at one time, so all items are subject to availability.

We will inform you as soon as possible if goods you have ordered are not available.

Liability

Hadley Rose cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in our catalogue. Please note when you place an order to purchase a product from Hadley Rose it represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.

Hadley Rose performs rigorous checks on the accuracy of the information and products on this site. However, Hadley Rose does not warrant that such information will be error free from any inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.

Copyright

All text, images, information and content is owned by Hadley Rose and may not be copied or reproduced without the express written consent from us.